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Service Delivery Management

IT support aligned to your business objectives

Service Delivery Management encompasses the oversight and management of all the key functions related to our managed services offering

C5 Alliance Managed Services Performance Statistics

We understand that person-to-person relationships are crucial to the success of any Service Delivery Management service so depending upon your requirements we can appoint a Service Manager who can give management advice, act as a point of escalation and deliver a monthly managed service report.

Our service manager can act as a first point of contact for the client in matters of operational relationship management and is responsible for the overall performance of C5’s support team.

The monthly activity report can include:

  • Risk and Issue reporting
  • Resource/Capacity Planning
  • Service Improvement recommendations
  • Review of any escalated incidents, observations and actions upon request

Business Benefits

Service Delivery Management can be instrumental from planning the transition of services, right through to delivery, building up an in-depth working knowledge of your organisation and helping deliver continual improvements for proactive approach towards the service.

Genuine business value

Dementia Jersey logo

“The Trustees really appreciate the support for our charity. With the growth in demand we’re experiencing for our services in the community, we had to get the decision right on IT support and I’m confident that has been achieved with C5 Alliance. I’m delighted with the excellent support we’ve received from C5 from Day 1, including external training with ALX.”

Mark Blamey, Manager, Dementia Jersey

Santander Logo

“C5 Alliance have consistently provided us with a professional and reliable service over the years we have been working with them. They provide an integral support function to our business and we know we can rely on them to deliver an excellent standard of service.”

Roger Wiseman, Head of Technology, Santander International

Explore the full range of Managed Services from C5 Alliance

Find out how your organisation can benefit from Service Delivery Management.

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