C5 Alliance is proud to announce that we have been shortlisted for the prestigious Innovation in Customer Experience category at The Véyaon Awards 2024 recognising our work with Vega, an AI-based digital HR assistant that has transformed our internal processes.

Vega integrates with our HR systems to provide a seamless, chat-based interface for staff to access information, complete tasks, and receive support which frees up the HR team to provide 1:1 time on more complex issues. Its advanced AI capabilities allow it to interpret the intent behind queries and provide accurate, relevant responses, improving both efficiency and service quality.

This innovation has not only enhanced productivity and improved employee engagement but also created new business opportunities, as similar digital assistants are now being implemented in external organisations, contributing to our business growth.

“We are thrilled to be recognised for our nomination in the Innovation in Customer Experience category. This reflects our commitment to pushing the boundaries of customer service excellence. Being shortlisted for such a prestigious award underscores our dedication to delivering the highest standard of service to our clients,” said Chris Ash, Managing Director at C5 Alliance.

The winners of The Véyaon Awards 2024 will be announced at the ceremony taking place on 21st November.